Onyx Racing Products provides warranties described below to the original purchaser of new Onyx products from Onyx or authorized Onyx dealers.  Under these warranties, Onyx will repair or replace with a comparable part, at its option, any covered Product part which is found to be defective in material or workmanship during the applicable warranty term. Warranty service will be performed without charge to the purchaser for parts or labor, however, the purchaser will be responsible for shipment of the Product to and from Onyx, for any premium charged for overtime labor requested by the purchaser, and for any service and/or maintenance not directly related to any defect covered under the warranties below.  The warranties are non-transferable unless Onyx approves a warranty transfer from the original purchaser to the subsequent purchaser in writing.

ONYX USA Request Form

1 - ONYX PRODUCTS

WHAT IS WARRANTED
All parts of any Product manufactured by Onyx for the number of months specified below. All parts of any Product not manufactured by Onyx are subject to the warranty, if any, provided by the respective manufacturer.

WHAT IS NOT WARRANTED - ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING: 
- Used Product
- Any Product that has been altered or modified in ways not approved by Onyx
- Any Product damage, depreciation, or failure resulting from misuse, abuse, alteration, neglect, crash or impact, failure to perform routine maintenance as instructed, improper installation, or improper use
- Normal maintenance parts and service subject to wear and tear like bearings or freehubs.

RADIAL LACING AND MAXIMUM SPOKE TENSION NOTICE FOR ONYX BICYCLE HUBS
Radial lacing is not permitted on any Onyx hub. The maximum spoke tension is 120 KgF for all hubs.

THRU-BOLTS AND BOLT-ON HUBS NOTICE FOR ONYX BICYCLE HUBS
Thru-bolts and Bolt-on hub applications have a MAXIMUM torque rating of 15 Nm (newton-meter). Thru-bolt application hubs should be used in an enclosed dropout and/or with chain tensioner(s). Damage caused to hub or its components from over torque of axle bolts or thru-bolt is not covered under the Onyx Warranty.

Damage to hub or its components by a third party disc brake adaptor is not covered under the Onyx Warranty.

WARRANTY TERM BY PRODUCT
Each Warranty Term begins on the date of purchase by the original purchaser of new Onyx Products (proof of purchase required.)

Hub parts manufactured by Onyx : 60 Months
Hub clutch bearing : 12 Months
Hub bearings : 1 Month
Hub parts – anodized color finish* : 12 Months
Hub parts – powder coat color finish* : 12 Months

*Refer to product finish warranty for details below

2 - ANODIZED COLOR FINISHES

WHAT IS WARRANTED
Product parts with anodized color finishes are warranted against irregular fade.

WHAT IS NOT WARRANTED - ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING:  
- Anodized finish damage from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes
- Fading caused by extended direct UV exposure such as sunlight or UV lighting
- Scratches or damage on part-to-part contact surfaces.

ANODIZED FINISH CARE AND MAINTENANCE
Do not leave bike/wheels in car regularly or outside for extended periods.  Hubs should be cleaned only with non-pressurized soapy water.

3 - POWDER COAT FINISHES

WHAT IS WARRANTED
Product parts with powder coat finishes are warranted against irregular fade or color change.

WHAT IS NOT WARRANTED - ONYX IS NOT RESPONSIBLE FOR THE FOLLOWING:  
- Powder coat damage and/or color change from chemical cleaners, solvents, stripping agents, sandblasting, or similar processes
- Fading caused by extended direct UV exposure such as sunlight or UV lighting
- Damage from spokes or other impacts (rocks, trees, parked cars...)
- Flaking/chipping along hub flanges caused by improper maintenance of proper spoke tension.

POWDER COAT FINISH CARE AND MAINTENANCE
Powder coat finishes are used to achieve the fluorescent and translucent colorways found on Onyx Products. Unlike anodized color finishing, powder coating is a paint process that is more vulnerable to chipping or flaking. Proper spoke tension must be maintained in order to prevent loose spokes from moving back and forth and pushing through the powder coating to the aluminum surface of the hub shell. Do not leave bike/wheels in car regularly or outside for extended periods.  Hubs should be cleaned only with non-pressurized soapy water.

4 - LIMITATION OF WARRANTIES 

To the extent permitted by law, neither Onyx nor any company or party affiliated with it makes any warranties, representations or promises as to the quality, performance or freedom from defect of the Product covered by this warranty.  Implied warranties of merchantability and fitness for a particular purpose, to the extent applicable, shall be limited in duration to the applicable period of warranty set forth on this page. The purchaser’s only remedies in connection with the breach or performance of any warranty on the onyx product are those set forth on this page. In no event will the dealer, onyx or any company or party affiliated with onyx be liable for incidental or consequential damages.